Conditions of use of Xafax NetPay® balance

1.

Definitions
NetPay balance: The prepaid amount stored in the end-user’s Xafax NetPay account, part or all of which the end-user can use via the connection to pay for available services.
Connection: Access to the end-user’s NetPay account, permitting payment for services made available by HvA-UvA.
Service: Use of multifunctional printers and vending machines made available to end-users by HvA-UvA.
End-user: A natural person who uses or requests a service, other than for commercial or professional purposes.
Order: An order to pay for the use of a multifunctional printer or vending machine, or any other facilities to be made available at a later date.

2.

Initiation of the agreement for use of a Xafax NetPay connection
The agreement is effectuated the first time use is made of the Xafax NetPay connection.

3.

Duration, use and termination of the agreement
  		• The agreement is in principle valid for an indefinite time, and comes into effect when the first payment is made into the end-user’s NetPay account.
  		• The end-user can use the NetPay balance to pay for an order, as long as the sum payable does not exceed the balance.
  		• HvA-UvA is under no obligation to execute an order if the end-user’s NetPay balance is not sufficient to pay for it. Nor is HvA-UvA under any obligation to execute part of the requested service that could be paid for by the existing NetPay.
  		• The end-user is entitled to terminate the agreement and close the NetPay account at the end of his or her studies at HvA-UvA or employment by HvA-UvA, and may then request reimbursement of the remaining NetPay balance, as long as this is greater than EUR 2.50. Requests for reimbursement should be submitted to tiu.mynetpay.nl.
  		• The terms and conditions for the use of the NetPay balance may be modified by HvA-UvA. At least four weeks’ notice of such modifications must be given.
  		• Termination of the Xafax NetPay connection also terminates all agreement relating to the available services.

    4.

    Payment
  		• The NetPay balance can only be used to pay for services designated by HvA-UvA.
  		• HvA-UvA will offer end-users with a Xafax NetPay connection one or more ways of topping up their NetPay balance. HvA-UvA may stipulate the amounts by which the NetPay balance can be topped up, and may change these amounts in future.
  		• HvA-UvA will take due care to avoid errors in topping up or transfers from NetPay balances. If such errors do nevertheless occur, HvA-UvA is entitled to correct them.
  		• Payment for services is made exclusively by debiting the required amount to the NetPay balance.
  		• Complaints about debited amounts must be E-mailed to HvA-UvA, servicedesk-fs@uva.nl, within fourteen days of the order in question. HvA-UvA will accept complaints submitted after this period if there are good reasons why they could not be submitted in time. Submission of a complaint does not remove the obligation to pay for services rendered.
  		• HvA-UvA may charge the administrative costs of investigations of complaints concerning payments, if an end-user makes repeated complaints concerning payments if these complaints turn out to be ungrounded and the end-user still persists in these complaints.

    5.

    Privacy
  		• Xafax never passes end-users’ personal data on to third parties.
  		• The University of Amsterdam and Amsterdam University of Applied Sciences don't have access to your balance and transaction history on the myNetPay website.
    OK
    December 2014 V3